客户章程

CLIENT'S CHARTER

客户章程

Holding to its core, entrepreneurship, Universiti Malaysia Kelantan (UMK) sticks to the value creative and innovative, transparency and professionalism in the development of unique, relevant and unalike human capital. UMK is determined, committed and sworn to implement all the rights enshrined to all its customers in a professional manner, with ethics and integrity:

持有其核心，企业家精神，马来西亚吉兰丹大学（UMK）坚持在独特，相关和独特的人力资本发展的价值创造性和创新，透明度和专业性。UMK决心，承诺并宣誓以专业的方式，以道德和诚信实施所有客户的所有权利：

Student

Providing a quality education based on global standards that guarantees excellent career opportunities in all fields of expertise

学生

提供基于全球标准的优质教育，保证所有专业领域的良好职业机会

Staff

Creating a conducive working environment to enable staffs to show all their capabilities towards excellence with incentives and remuneration system and provide staffs opportunities to strengthen their career path at par with other institutions.

工作人员

创造一个有利的工作环境，使员工能够通过激励和薪酬制度展示他们追求卓越的所有能力，并为员工提供与其他机构一样的职业发展机会。

Community and Industry

Making UMK relevant to the community in an effort to strengthen the socio - economic, culture and solidification of identity and nation, while ensuring UMK becomes a reliable partner to intensify the generation of economy and creating employment opportunities for graduates.

社区和行业

使UMK与社区相关，以加强社会经济，文化和身份和国家的巩固，同时确保UMK成为一个可靠的合作伙伴，以加强经济的产生和为毕业生创造就业机会。

Country

Providing high quality workforce with knowledge and skills, and so as possessing entrepreneurial attributes that can penetrate all aspects of the nation's workforce need.

国家

提供具有知识和技能的高素质劳动力，从而拥有能够渗透到国家劳动力需求各个方面的创业属性。

Feedback/Enquiry/Complaints

Acknowledge receipt of complaints, suggestions and/or enquiries relating to the University services within 24 hours. Take action on complaints, suggestions and/or enquiries relating to the University services not exceeding five (5) working days.

意见/查询/投诉

在24小时内确认收到有关大学服务的投诉，建议和/或查询。采取行动的投诉，建议和/或查询有关大学服务不超过五（5）个工作日。